Check if FTP port 21 is blocked

FTP (File Transfer Protocol) is employed to transfer the files from your local machine to hosting server. FTP by default works on port 21. Your web hosting provider occasionally changes FTP port OR your ISP (Internet Service Provider) blocks it. To see if it’s being blocked, you can telnet the default FTP port 21 . […]

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How to download Softaculous backups?

Softaculous permits you to create/restore/download backup from the user friendly web interface. Following are the steps to download the backup from web browser Login to cPanel, navigate to Software/Services tab and click on Softaculous From the right corner top menu, click on the “Backups and Restore” option, the icon looks like a zipped folder You […]

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Account Creation Status: failed

When re-creating an account OR restoring a backup file, you may receive an error as below. Account Creation Status: failed (Sorry, a mysql user with the name username already exists.)checked xxx files….. You receive this error as a result of the MySQL user was not removed from the server. An alternate is to restore the […]

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SSL Certificates Faq’s

Q. SSL certificates, what are they? Ans. SSL (Secure Socket Layer) is a protocol created by Netscape to make sure that the transactions between web servers and the client browsers are secured. Basically, the SSL protocol uses a 3rd party, Certificate Authority, to see each end of the transactions. Doing transactions without exploitation an SSL, […]

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Q. Will I be able to access the server via FTP and via IP address prior to changing the nameservers ?

Ans :- Yes, you’ll be able to access the server through FTP or an IP address before changing the nameservers. And you’ll be able to preview your web site with a temporary URL. [ http://ipaddress/~your username ] before changing your nameservers. You can additionally load your web site, recode the pages for the new database and check […]

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SSL certificate

Q. What is SSL certificate? How is it beneficial? Ans :- SSL stands for Secure Sockets Layer that could be a protocol developed by Netscape for transmittal personal documents via the web in secured method. With a SSL certificate, you’re ready to encrypt data between the server and your clients. this can be extraordinarily helpful […]

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Do you offer Dedicated IP Addresses?

Q. does you supply dedicated IP Addresses? We can offer extra IPv4 address’s for a few services however, due to the exhausted supply of IPV4, we will solely supply them for virtual machines hosted on dedicated servers and for secondary nameservers on TLD’s that need two completely different IP address. We can not offer extra […]

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