# Refund Policy

> This Refund Policy describes when you are eligible for a refund of fees paid to OwnWebServers Infrastructure Ltd. ("OwnWebServers", "we", "us").

- Page: https://ownwebservers.com/legal/refund
- Provider: OwnWebServers — https://ownwebservers.com

## 1. 30-Day Money-Back Guarantee

Shared, business, and reseller hosting plans include a 30-day money-back guarantee on the hosting fee for new customers.

To request a refund, contact support within 30 days of your initial purchase.

## 2. Non-Refundable Items

Domain registrations, SSL certificates, software licenses, and setup or administrative fees are non-refundable.

VPS and dedicated servers are billed for resources reserved and are generally non-refundable beyond any stated trial period.

## 3. Renewals

Renewal payments are non-refundable. Please cancel before your renewal date if you do not wish to continue.

## 4. How Refunds Are Issued

Approved refunds are issued to the original payment method within 5–10 business days, depending on your provider.