{"id":1641,"date":"2021-09-04T07:04:35","date_gmt":"2021-09-04T07:04:35","guid":{"rendered":"https:\/\/ownwebservers.com\/kb\/?p=1641"},"modified":"2021-09-04T08:24:31","modified_gmt":"2021-09-04T08:24:31","slug":"how-to-submit-a-ticket-from-the-ownwebservers-client-portal-2","status":"publish","type":"post","link":"https:\/\/ownwebservers.com\/kb\/how-to-submit-a-ticket-from-the-ownwebservers-client-portal-2\/","title":{"rendered":"How to submit a ticket from the OwnWebServers Client Portal"},"content":{"rendered":"<p>In this tutorial, we\u2019ll explain in a few simple steps the process to submit a ticket from the Ownwebservers Client Portal.<\/p>\n<ol>\n<li>On the main website homepage, click on the<strong>\u00a0<a title=\"https:\/\/portal.eukhost.com\/clientarea.php\" href=\"https:\/\/ownwebservers.com\/serviceinfo\/index.php?rp=\/login\">Login<\/a><\/strong>\u00a0option on the top right side of the page.<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-152\" src=\"https:\/\/ownwebservers.com\/kb\/wp-content\/uploads\/2021\/06\/New-Project-8-300x137.png\" alt=\"anb-1-12\" width=\"1024\" height=\"468\" srcset=\"https:\/\/ownwebservers.com\/kb\/wp-content\/uploads\/2021\/06\/New-Project-8-300x137.png 300w, https:\/\/ownwebservers.com\/kb\/wp-content\/uploads\/2021\/06\/New-Project-8-768x351.png 768w, https:\/\/ownwebservers.com\/kb\/wp-content\/uploads\/2021\/06\/New-Project-8.png 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>2).Login to your Client Area by filling in your registered <strong>email id and password or <\/strong>you can sign up with Google.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-161\" src=\"https:\/\/ownwebservers.com\/kb\/wp-content\/uploads\/2021\/06\/New-Project-9-300x137.png\" alt=\"anb-1-121\" width=\"1024\" height=\"468\" srcset=\"https:\/\/ownwebservers.com\/kb\/wp-content\/uploads\/2021\/06\/New-Project-9-300x137.png 300w, https:\/\/ownwebservers.com\/kb\/wp-content\/uploads\/2021\/06\/New-Project-9-768x351.png 768w, https:\/\/ownwebservers.com\/kb\/wp-content\/uploads\/2021\/06\/New-Project-9.png 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>3) Once you are logged in to the home screen, click on the<strong> \u201cOpen New Ticket\u201d <\/strong>from Recent Support Ticket tab.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-162\" src=\"https:\/\/ownwebservers.com\/kb\/wp-content\/uploads\/2021\/06\/New-Project-10-300x137.png\" alt=\"\" width=\"1024\" height=\"468\" srcset=\"https:\/\/ownwebservers.com\/kb\/wp-content\/uploads\/2021\/06\/New-Project-10-300x137.png 300w, https:\/\/ownwebservers.com\/kb\/wp-content\/uploads\/2021\/06\/New-Project-10-768x351.png 768w, https:\/\/ownwebservers.com\/kb\/wp-content\/uploads\/2021\/06\/New-Project-10.png 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>4) After clicking on the \u201cOpen New Ticket\u201d tab, select any of the<strong>\u00a0departments<\/strong>, depending on the issue.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-163\" src=\"https:\/\/ownwebservers.com\/kb\/wp-content\/uploads\/2021\/06\/New-Project-11-300x137.png\" alt=\"anb-1-14\" width=\"1024\" height=\"468\" srcset=\"https:\/\/ownwebservers.com\/kb\/wp-content\/uploads\/2021\/06\/New-Project-11-300x137.png 300w, https:\/\/ownwebservers.com\/kb\/wp-content\/uploads\/2021\/06\/New-Project-11-768x351.png 768w, https:\/\/ownwebservers.com\/kb\/wp-content\/uploads\/2021\/06\/New-Project-11.png 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>5) Once the department is selected, fill in the <strong>details with proper information and add attachments if necessary<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-165\" src=\"https:\/\/ownwebservers.com\/kb\/wp-content\/uploads\/2021\/06\/New-Project-12-300x137.png\" alt=\"anb-1-15\" width=\"1024\" height=\"468\" srcset=\"https:\/\/ownwebservers.com\/kb\/wp-content\/uploads\/2021\/06\/New-Project-12-300x137.png 300w, https:\/\/ownwebservers.com\/kb\/wp-content\/uploads\/2021\/06\/New-Project-12-768x351.png 768w, https:\/\/ownwebservers.com\/kb\/wp-content\/uploads\/2021\/06\/New-Project-12.png 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>6) Hit the\u00a0<strong>submit button<\/strong>\u00a0to add a new ticket.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-166\" src=\"https:\/\/ownwebservers.com\/kb\/wp-content\/uploads\/2021\/06\/New-Project-13-300x137.png\" alt=\"anb-1-16\" width=\"1024\" height=\"468\" srcset=\"https:\/\/ownwebservers.com\/kb\/wp-content\/uploads\/2021\/06\/New-Project-13-300x137.png 300w, https:\/\/ownwebservers.com\/kb\/wp-content\/uploads\/2021\/06\/New-Project-13-768x351.png 768w, https:\/\/ownwebservers.com\/kb\/wp-content\/uploads\/2021\/06\/New-Project-13.png 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>7) After raising a ticket, you will\u00a0<strong>get a ticket ID\u00a0<\/strong>generated by the system. Save this ID for future reference.<\/p>\n<p>You can also Contact our <strong>24\u00d77 Customer Support<\/strong> <strong>Staff<\/strong> on live chat if you face any difficulty with this process.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this tutorial, we\u2019ll explain in a few simple steps the process to submit a ticket from the Ownwebservers Client Portal. On the main website homepage, click on the\u00a0Login\u00a0option on the top right side of the page. &nbsp; 2).Login to your Client Area by filling in your registered email id and password or you can [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[],"class_list":["post-1641","post","type-post","status-publish","format-standard","hentry","category-accounts-and-billing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v15.2.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to submit a ticket from the OwnWebServers Client Portal - OWS KB<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ownwebservers.com\/kb\/how-to-submit-a-ticket-from-the-ownwebservers-client-portal-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to submit a ticket from the OwnWebServers Client Portal - OWS KB\" \/>\n<meta property=\"og:description\" content=\"In this tutorial, we\u2019ll explain in a few simple steps the process to submit a ticket from the Ownwebservers Client Portal. 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